Novotel Citygate Hong Kong

Really good pool. When I booked it was cheaper to book with premier lounge included and it was really good. We used it 4 times over 4 days but it was nice to get a drink and decent hot/ cold food. The staff in there were particularly nice. Great that they let us continue to use the pool and changing rooms after we checked out as our flight was past midnight.

I loved everything about this hotel. The rooms were spacious and the view from my room was worth a million bucks where you could see the sunset and the water and a great view too of the city. Great running area for runners like me. Great for shoppers bec the huge mall is connected to the hotel and the MRT is right there too so even if this is the end of the line, you can reach any part of HK with great ease. I love that this wasn’t the busy part of HK and it was close to nature. The hotel itself was elegant. There were no bellboys to help with your luggage but I could let it pass bec of all the other great things about it. I will come back.

I ended up staying here for three nights as I needed to be close to both North Lantau Hospital and the airport (due to fracturing my foot earlier in the week and thereby bringing my original holiday plans to an end). The staff were exceptional in accommodating my reduced mobility - from carting my luggage to and from my room, helping me with the breakfast buffet by bringing everything I wanted to my table, and allowing me to stay a little longer in my room on my final day before my flight home. The hotel itself is incredibly spacious and comfortable. Even having a seat in the shower was greatly appreciated for my circumstances. I also enjoyed the location, with it joining onto a decent shopping mall and within walking distance to the Ngong cable car. Even on crutches, I was able to make the most of the amenities nearby. I'd happily return here again.

I liked the location, room size, and cleanliness. Also, the hotel staff was very friendly, especially at the restaurant. The food there was excellent and you could find variety in the buffet. Also, the hotel is connected to the Citygate Outlets mall, which is also connected to the MTR (metro station) and other attractions. Overall, good service, comfortable rooms, and a convenient stay. I could access the mall just by walking the stairs through the reception on the second floor. Also, it was an easy way to get around the city using the MTR (metro station).

Fast booking; check-in was a breeze. Though our 2nd room was not available during check-in time but they gave us an extension to check-out the following day. The front desk and customer service personnel were very accommodating (Mr. Jacky and Mr. Tom for front desk; apologies we were not able to ask the name of the personnel from customer service). The breakfast buffet was satisfying. The restaurant crew were friendly and gave us a warm welcome. The personnel who facilitated the shuttle to the airport were also friendly and helpful. Kudos and thank you!